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Core Principles

Six rules we
refuse to break.

Every firm has values on a wall. These are the ones we actually fire people over.

01

Tell the truth, even when it costs us

If your case is unwinnable, we say so on the first call. If a cheaper option exists, we tell you. We lose deals over this. We keep doing it.

02

No phone tree, no bait and switch

A real case manager picks up. The fee you're quoted is the fee you pay. The plan we describe is the plan we execute. If anything changes, you hear it from us first.

03

Settle hard. Settle smart.

We don't settle for "good enough." We push for the lowest viable number, then back it with leverage, UCC arguments, contract violations, regulatory exposure. We earn every dollar we save you.

04

Stay in your lane, hire experts for the rest

We're not a law firm. When litigation, bankruptcy, or tax work is the right call, we say so and route you to vetted partners. Pretending we do everything would hurt you.

05

Confidential by default

Your situation, your records, your numbers, never shared, never used in marketing without explicit written consent. Most of our case studies are anonymized for a reason.

06

Earn the second referral

Half our pipeline is past clients sending peers. That happens because we deliver, not because we discount. We optimize for the second referral, not the first close.

Our promise

If we ever break one of these, you tell us, and we make it right.

Email vinay@delanceystreet.com directly. Founder responds within 24 hours. No exceptions.

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